AutoCount Cloud Payroll
A3.219 : Management Report : Preview Payslip after committed but nothing appears
Question : I’ve committed January payroll, but when I preview Pay Slip nothing comes out. Possible Reason : Your browser setting has blocked pop-ups and redirects from Cloud Payroll. Solution : 1) Click on the pop-ups icon. 2) Select Always allow ...
A3.218 : Payroll Management : Why is employee self service / mobile app no showing payslip?
Question : I already committed my payroll process 2.0 (Image 1). Why is employee self service/ mobile app no showing payslip? (Image 2) Image 1 Image 2 Possible Reason : Payslip not yet release. Solution : 1) Go to Payroll > Payroll Management > ...
A3.217 : Payroll Management : Why when generate government file for EPF, it shows two files?
Question : Why when generate government file for EPF, it shows two files? Possible reason: There are different EPF numbers maintained in Company profile and Department / Branch maintenance. Answer : 1) Go to Tools > Department 2) Edit each Department ...
A3.216 : Payroll Management : Why I cannot key in overtime details?
Question : Why is the Overtime Details empty during payroll transaction? Possible Reason : Type of Overtime is not assigned to such employee at Employee Maintenance. Solution : 1) Go to Payroll > Employee > Employee Maintenance. 2) Select Employee ...
A3.215 : Payroll Management : Overtime amount is not updated after keyed in
Question : I have made changes to overtime details at Payroll Processor, when I click on ‘Back to Main’ to view the Summary, the Gross Pay for this employee is not updated. Why? Figure 1 Figure 2 Possible Reason : You may have forgotten to click on ...
A3.214 : Payroll Management : Overtime Rate show zero
Question : I have already assigned OT table for my employee but why in payroll processor the Overtime Rate still shows 0.0000? Possible Reason : You are using Basic Package. Basic package does not support formula function. To check your system ...
A3.213 : Payroll Management : Payroll User can access to few employees only
Question : I have invited B as payroll user but why he can only see a few employees? Possible Reason : Employee Authorization is not set for this Payroll User. Solution : 1) Go to Tools > User Setting > User Authorization 2) Click on the edit button ...
A3.212 Payroll Management : Unable to edit Overtime Rate
Question : I unable to edit my overtime rate formula. System show below message. Possible Reason : You are using Basic edition. Basic edition does not have formula function. Solution : To check your edition, go to main page and click on your ...
A3.211 : Payroll Management : Department selection list not match with department in Department Maintenance
Question : Department maintenance shows 3 departments only but when I want to assign department for employee, there are more than 3 for me to choose. Why? Possible Reason : You have maintained sub-departments. Solution : None. To check it out, go to ...
A3.210 : Payroll Management : Electronic Payment - No data to display at Bank Payment Files
Question : Why there is no data to display (as in Figure 1 ) when I want to download the bank payment files for my employee payment? Figure 1 Possible Reason : You have not maintained any company bank account yet. Solution : 1) Go to Tools > Company ...
A3.209 : Employee : Missing employees in Employee list
Question : Few of my employees are missing from the employee list. Why? Possible Reason : You have filtered the employee listing. Solution : Right click on detail and choose for Clear All Filter and now you can see all the employees in the list. Then ...
A3.208 : Payroll Management : Unable to run payroll process for a new Year
Question : When I run payroll processor, I can’t select current year for example year 2020. Why? Possible Reason : You haven’t created period setup for Year 2020. Solution : 1) Go to Tools > Options > Period Setup. 2) Click on “Add New” button 3) ...
A3.207 : Payroll Management : Total Deduction did not include EPF amount
Question : In the payroll process, there was deduction for EPF, but why the total deduction did not include EPF amount? Possible Reason : You’ve set that the EPF Borne by Employer in Employee Maintenance. Solution : You may go to employee ...
A3.206 : Employee : Why can’t I edit employee's resignation date?
Question : Why can’t I edit employee's resignation date? Possible Reason : Because you already ticked EA Generated. Solution : 1. Untick EA Generated then click on Save button. 2. Then you may edit the resignation date. Then click Save to save the ...
A3.205 : Employee : Why I can’t find the field to key in director fee at Employee Maintenance?
Question : Why I can’t find the field to key in director fee at Employee Maintenance? Possible Reason : The field of director fee is not set to visible at Company Profile. Solution : 1. Go to Tools > Company Profile > Contribution/Payout Setting > ...
A3.204 : Payroll process is committed. Why is my ESS portal cannot preview payslip after committed?
Question : Payroll process – January 2022 is committed. Why is my ESS portal cannot preview payslip after committed? Possible Reason : This is due to payroll user didn’t click send notification and release payslip now button. Solution : 1) Go to ...
A3.203 : Employee User login ESS show no profile and has limited function
Question : Employee login to ESS portal but the screen seems empty without any profile linked and has limited function. Possible Reason : The registered email that login does not link to any employee in your company. Solution : 1) Login as payroll ...
A3.202 : Why payroll user cannot see the functional menu?
Question : Why Payroll user couldn’t see functional menus? I have assigned B as payroll user but he couldn’t see any functional menus. Possible Reason : You did not change his User Type to Payroll User (at User Maintenance). Solution : 1) Login as ...
A3.201 : Employee : I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard?
Question : I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? Possible Reason : You didn’t change the user type of that user in user maintenance. Solution : 1. Go to Subscription Portal ...
A3.200 : Subscription : Why and how can I remove company not created by me
Question : I have created only 1 company in my subscription but from the main screen it show total 3 companies. Why and how can I remove the other 2 companies? Company List Possible Reason : The other 2 companies (XXXX Sdn Bhd & ZZZ TOO SDN BHD) are ...