AutoCount Cloud Payroll
A3.259 : When I click on LHDN Calculator, it shows main page of LHDN Calculator but not directly the calculator details. Why?
Question : When I click on LHDN Calculator, it shows main page of LHDN Calculator but not directly the calculator details. Why? Possible Reason : Because of the browser’s cookies. Solution : 1) Click on the browser to view the site information. 2) ...
A3.258 : When I open Autocount Cloud Payroll, browser shows error "Your connection is not private"
Question : When I open Autocount Cloud Payroll, browser shows error "Your connection is not private" Possible Reason : You are still using old URL which is payroll.autocountsoft.com Solution : Auto Count Sdn Bhd has changed and updated the URL to ...
A3.257 : Payroll Migration : not able to select company after applied API key and login
Question : I’ve generated API key from cloud payroll. In payroll migration tools, after I applied the API key and login, there is no company for me to select. Why? Possible Reason : You did not assign any company in this API key. Solution : 1) In ...
A3.256 : Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)"
Question : I am doing payroll migration from Payroll 2.9 to Cloud Payroll, but when I browse the local database, system prompted error “I/O error during "CreateFile (open)" operation for file "C:\PROGRAM FILES (X86)\AUTOCOUNT\PAYROLL\xxx” Possible ...
A3.255 : Tools : How to set OT calculation rate formula for basic rate max cap at certain amount?
Question : How to set OT calculation rate formula for basic rate max cap at certain amount? Example: Overtime formula = Basic salary rate max cap at RM 2,000. When calculate OT rate, if salary is more than RM 2,000, the maximum of RM2,000 will be ...
A3.254 : Allowance formula not captured correctly
Question : I have created an Allowance Formula using unpaid leave but after processed payroll, the value of Allowance is not captured correctly. Unpaid leave record gets from ESS leave application. Possible Reason : Unpaid leave formula was taken ...
A3.253 : Administration: I want to delete one of the user from my company, but it shows error : This user is an approver in company. Please change your approval setting before removing the user.
Question : I want to delete one of the user from my company, but it shows error : This user is an approver in company. Please change your approval setting before removing the user. Possible Reason : User is the apporver in company. Solution : 1) Go ...
A3.252 : Tools : In year end process, why is leave cutoff showing nothing?
Question : In year end process, why is leave cutoff showing nothing? Possible Reason : Your Leave Setting in Employee Group is not set with maximum Brought Forward Days. Solution: 1. Go to Tools > Employee Group > Edit Employee Group 2. Then you may ...
A3.251 : Tools : I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why?
Question : I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? Possible Reason : You are using Basic package that does not support multi-approval ...
A3.250 : Employee : Employee Maintenance shows No Data Available
Question : I have invited a new payroll user, but why can't he see the details of Employee maintenance? It shows No data available. Possible Reason : You did not assign any Authorized Employee Group for this Payroll user. . Solution : 1) Go to Tools ...
A3.249 : How to record if employee pay cash for the loan settlement
Question : One of the employees has loan from company and the loan repayment is deducted from monthly salary. Now he wants to make a payment for full settlement. How to record in the system for the loan repayment by cash? Answer : 1) Go to Human ...
A3.248 : Time Attendance - Why is my time attendance setting is in grey/dimmed color?
Question : Why is my time attendance setting is in grey/dimmed color? Possible Reason : It is because you don’t have the access rights to do setting in time attendance. You need to login as subscriber or payroll user in order to access the setting. ...
A3.247 : Time Attendance - Why system shows message "You have passed acceptable time to request Overtime" when requesting for Overtime?
Question : Why system shows message "You have passed acceptable time to request Overtime" when requesting for Overtime? Possible Reason : Admin user set the limit time to submit Overtime Request. Solution : 1) To check the setting, you must login as ...
A3.246 : Time Attendance - Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps?
Question : Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps? Possible Reason : You did not set any approver for Time Attendance request. Solution : 1) Go to Tools > Attendance Setup 2) Go to ...
A3.245 : Time Attendance - Why "attendance" in mobile apps is in grey/dimmed color?
Question : Why "attendance" in mobile apps is in grey/dimmed color? Answer : Time Attendance is not activated 1) Go to Subscription Portal > Subscription Info> Time Attendance 2) Click on Time Attendance and make it activated. 3) Now “Attendance” in ...
A3.244 : Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import?
Question : Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import? Possible Reason : You have selected Payroll Type as First Half instead of Month End (none of employees is on first half payroll). ...
A3.243 : I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed?
Question : I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? Possible Reason : Overtime table is not assigned for the 3rd employee in employee maintenance. Answer : 1) ...
A3.242 : I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured.
Question : I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. Possible Reason : You are using your own Excel file format and the configuration setting was not set correctly. From the ...
A3.241 : I have keyed in the Claim in Adhoc, but there is no employee eligible for Claim processor
Question : I have keyed in the Claim in Adhoc ( Image 1), but when run payroll process, it shows ‘There is no employee eligible for Claim processor at October 2022’ ( Image 2). Image 1 Image 2 Possible Reason : Payroll Type is wrongly selected, or ...
A3.240 : I am using approval by hierarchy but my claim submission is automatically approved, it does not go to my supervisor for approval. why?
Question : I am using approval by hierarchy but my claim submission is automatically approved, it does not go to my supervisor for approval. why? Possible Reason : The supervisor email does not link to the employee name. Solution : 1) Go to Tool > ...
A3.239 : Approver couldn’t see claim details; Permission Denied
Question : Approver couldn’t see claim details, the system prompts message: Permission Denied. Possible Reason : Approver does not have access rights to view details Solution : 1) Login as Subscriber (Admin Accounts). 2) Go to Tools > User Setting > ...
A3.238 : Missing amount column in Claim Request
Question : When I try to submit claim request, I can’t find a field to key in amount (as in Figure Q.i). Why? Possible Reason : i. Payroll user has not created any claim type. ii. The claim type is not active Solution (i): Inform payroll user to ...
A3.237 : Claim : Why the payroll type for employee’s claim is Month End instead of Claims?
Question : Why the payroll type for employee’s claim is Month End instead of Claims? Possible Reason : The claim’s payroll type is set as Month End by default. Solution : 1) Go to Tools > Company Profile > Basic Information tab, look at the setting ...
A3.236 : Leave : There is an error message “this lookup calculate...not a function’’ in leave transaction
Question : There is an error message “this lookup calculate...not a function’’ in leave transaction Solution : 1. Right click on any column, a small window will be pop out, click on Default Layout. 2. Now your leave transaction can be previewed. ...
A3.235 : Tools : I have imported Leave Carry Forward (C/F) but it still shows zero
Question : I have imported Carry Forward (C/F) Leave using Excel template as in Figure 1. Figure 1. But why my Brought Forward (B/F) leave shows zero? Possible Reason : The year of imported C/F Leave is wrongly set. Solution (1) : 1. On the Excel ...
A3.234 : What is the difference between Append Leave (Leave Entry) and leave credit?
Question : What is the difference between Append Leave (Leave Entry) and leave credit, as both can be used to add leave entitlement to employees? (i) Append Employees' Entitled Leave (ii) Leave Credit Answer : i) Append Leave --> Add extra entitled ...
A3.233 : Leave Entry – Why I cannot choose employee when key in leave entry?
Question : Why can’t I choose employee when creating leave entry? Possible Reason 1: The related Department is not active. Solution 1: 1) Go to Payroll > Employee > Employee Maintenance find out the employee’s department. 2) Go to Tools > General ...
A3.232 : Unable to save Leave Adjustment – Selected dates are not match with Adjust days!
Question : Failed to save Leave Adjustment, system prompted error ‘Selected dates are not match with Adjust days!’ Possible Reason : Total number of adjusted days is not tally with selected days that you’ve selected from calendar. Solution : Make the ...
A3.231 : Apply leave Error - Payroll Process is created
Question : Employee use E-leave to apply leave but system shows “Payroll Process is Created”. Why? Possible Reason : Leave application fall in the month which its payroll is already processed. Example : Payroll user has processed Payroll for July ...
A3.230 : Employee not able to choose date from calendar when want to apply leave through E-Leave
Question : Employee tries to apply leave but cannot select any date from the calendar. Why? Possible Reason : This may due to your calendar setting not setup correctly. The calendar has been wrongly set to Rest Days for every week. Solution : 1) Go ...
A3.229 : Error “This leave does not have any approver” when employee apply E-Leave
Question :AA use E-leave to apply leave, system prompted an error: This leave does not have any approver. Why is this happened as I have set the approval setting? Possible Reason : 1. This employee is assigned to a newly created ...
A3.228 : Human Resource : Employee User not able to apply Leave and Claim
Question : I have invited Chong as employee user but when she login Cloud Payroll, there is no button to apply leave and claim? Why? Possible Reason : E-Leave and E-Claim setting for the employee is not enabled. Solution : 1) Login as payroll user ...
A3.227 : Management Report : Leave Credit created but not update into leave balance report
Question : I have created a Leave Credit but it didn’t update into Leave Balance Report. Why? Possible Reason : You didn’t select the employee when create the leave credit. Solution : 1) Go back to the Leave Credit to edit and check the appropriate ...
A3.226 : Report : Why is HRDF report showing total employee much more than my actual total number of employee?
Question : Why is HRDF report showing total employee much more than my actual total number of employee? Possible Reason : You did not filter the period so the system will include all periods that have contributed to HRDF. Solution : Filter period ...
A3.225 : Report : Why is CP8D text file showing incorrect number of employees?
Question : Why is CP8D text file showing incorrect number of employees? Possible Reason : You have downloaded text file from Report which did not include inactive employees. Solution : CP8D text file should be downloaded from Electronic Payment. 1) ...
A3.224 : Report : Why preview past month EPF Form A system show No Data?
Question : Why preview past month EPF Form A system show No Data? Possible Reason : Previous month only has few employees and all of them have already resigned. Solution : 1) To include resigned employees, tick “Show Inactive Employee” in filter ...
A3.223 : Report : Why when I preview past month payroll summary report not tally with process payroll?
Question : Why when I preview past month payroll summary report not tally with process payroll? Possible Reason : There are resigned employee and user did not include them when preview report. Solution : 1) In the Payroll Summary Report page, tick on ...
A3.222 : Report : Preview report error – nothing prompt/appear
Question : I want to preview payroll report but after click on Preview button nothing appear. Possible Reason : Your browser setting has blocked pop-ups and redirects from Cloud Payroll. Solution : 1) On your browser, click on the pop-ups icon. 2) ...
A3.221 : Government Report : Why I cannot generate EA form? – Empty Report
Question : Why can’t I generate EA Form? It says: Report is empty. Possible Reason 1: Report year was wrongly selected. Solution 1: 1) Click on Reports > Governments Report > Income-Tax Report. 2) Choose EA . 3) Choose the correctReport Year. Then ...
A3.220 : Management Report : Preview report error – Empty Report
Question : I already run payroll for January but when I try to preview payslip from Management Report, system prompted message “Empty Report”. Possible Reason : The January payroll has not been Committed. Solution : Before a payroll process is ...
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