Autocount Accounting
A1.83 : Sales: Same item merged into one detail line when transfer multiple D/O to one Invoice
Question : After upgraded database from 1.9 to version 2.0, when I perform multiple D/O transfer to one Invoice, the same item code will merge into 1 detail line. This is not the same as version 1.9 where they will be in separate lines. Why? Version ...
A1.82 : Sales: Advanced Quotation - Email notification did not send to Approver and Sales Agent
Question : I’ve set email at Sales Agent with sales agent and approver email address, but why there is no email notification sent to the approver requesting approval for Advanced Quotation and return notification of the status update to the sales ...
A1.81 : Sales: Unable to View Flow
Question : After I updated my AutoCount Accounting to version 2.0.13.131, I am not allowed to View Flow. Why? Possible Reason : In version 2.0.13.131, a new access right is added to control the users to View Flow for sales and purchase documents. By ...
A1.80 : Sales: Item not found in Invoice
Question : Why can’t I find item AAA in Invoice? The item is active. Possible Reason : This item is maintained as NOT TO apply in Sales. Solution : In version 2.0, there is a new function of “Apply In” in Item Maintenance. This is to determine if the ...
A1.79 : Sales: Unable to drag Multi Pricing column from layout tree view
Question : Why am I not able to drag out the Multi Pricing column from layout tree view? Possible Reason : Use Multi Pricing option is not enabled in Auto Price. Solution : Go to Tools > Options > Invoicing > Auto Price, check the checkbox of “Use ...
A1.78 : Sales: Document transfer conflict when do transfer from two documents
Question : When I do transfer two Delivery Orders to an Invoice, system prompts the screen of Document Transfer Conflict. What should I do? Possible Reason : The delivery date is not the same for two Delivery Orders. Solution : System will merge the ...
A1.77 : Sales: Can’t change multi pricing in Invoice
Question : Why can’t I change the multi pricing in invoice? The field is greyed. Possible Reason : You may not have enabled “Allow to change Multi Pricing on Document” in Debtor Maintenance. Solution : Go to AR > Debtor maintenance > edit your debtor ...
A1.76 : Stock: Item Level by location-Input string was not in a correct format error when filter Level Type
Question: I try to use Auto filter row to filter the min qty, but when I key in ‘m’, system prompted error “Input string was not a correct format”. Possible Reason: This is a known bug and this issue is fixed in version 2.1.1.2. Solution: Update to ...
A1.75 : Stock: Access Denied when add new batch number in Stock Assembly
Question: I tried to add new batch number in Stock Assembly or Purchase Invoice, message “Access Denied” is prompted. Why? Possible Reason: This user has no access rights to edit stock item. Solution: Go to General Maintenance > Access Rights ...
A1.74 : Stock: Audit trail did not record the Event Message when edit price book/customer/supplier/opening balance in Stock Item Maintenance
Question: Why does audit trail not record event message when I edit Price Book / Customer / Supplier / Opening Balance (using Advanced Item Layout) in Stock Item Maintenance? No event message recorded in Audit Trail. Possible Reason: This is a known ...
A1.73 : Stock: Stock Take post to Stock Adjustment save button not responding
Question: When I create a new stock take and post to stock adjustment, why is the Save button not responding? Possible Reason : This is a known bug in 2.0.28.199 and this issue is fixed in version 2.0.28.200. Solution : Update to version 2.0.28.200 ...
A1.72 : Stock: Stock Card Report error - Column ‘ItemCode’ has null values in it or Column ‘Location’ has null values in it
Question: When I inquiry stock card report, it prompted error “Column ‘ItemCode’ has null values in it.” or “Column ‘Location’ has null values in it.” Why? Possible Reason : You have created a consignment document with empty item code OR empty item ...
A1.71 : Stock: Inconsistent stock balance quantity problem keep happening
Question: Why is my stock balance quantity always not tally with the total balance quantity at stock item maintenance and can only be solved after run fix inconsistent stock balance quantity problems? It happens very frequently. Possible Reason : ...
A1.70 : Stock: Stock Take – Quantity cannot be negative
Question : In Stock Take, when I key in physical qty = 0 and Save, error message prompted “Quantity cannot be negative”. Why? Possible Reason : This is a known bug. If the physical quantity is 0, it will prompt this error. This bug is fixed in ...
A1.69 : Stock: Stock Take–Unit cost become zero after click on recalculate on hand quantity
Question: When I edit a stock take document and click on recalculate on-hand quantity, the unit cost changed to zero? Possible Reason : This is a known bug. If an item is using costing method FIFO, its item cost will become zero when click on ...
A1.68 : Stock: Stock Item Maintenance did not show stock analysis codes such as Item Brand / Item Category /Item Class
Question : Why is Stock Item Maintenance not showing stock analysis codes such as Item Brand / Item Category /Item Class? Possible Reason : You did not enable the module of Advanced Item. Solution : Enable Advanced Item at Tools > Program Control > ...
A1.67 : Stock: Selling Price was not auto calculated after keyed in Standard Cost
Question : After I keyed in Standard Cost in Stock Item Maintenance, the system does not auto calculate respective selling prices. Why? Possible Reason : You did not enable the option “Auto Calculate Multi Pricing in Item Maintenance”. Solution : Go ...
A1.2 : ATC : When export to excel file missing Item Code
Error : Missing Item code and other part Solution : Go to Tools > Option > untick the "Use Search Lookup Edit" Facebook Twitter LinkedIn
A1.3 : Valid document date is between 01/01/2017 and 31/12/2018
Question : When I try to create document dated 01/01/2019, system prompted message “Valid document date is between 01/01/2017 and 31/12/2018". Why? Version : 1.8 / 1.9 / 2.0 Possible Reason : You haven’t created the new fiscal year for 2019. Solution ...
A1.10 : Save Invoice error - 'Invalid account no'
Question: When I try to save a new invoice, an error message 'Invalid account no' prompted? why I couldn't save a new invoice? Version: 1.8 / 1.9 / 2.0 Possible Reason: 1. Sales Account No is not defined. Solution: There are 4 places you may assign ...