Autocount Accounting
General Maintenance: What is withholding tax and how to setup withholding tax in AutoCount?
Question: What is withholding tax and how-to setup withholding tax in AutoCount? Version: 1.8 / 1.9 / 2.0 Answer: Withholding tax is an amount withheld by the party making payment (payer) on income earned by a non-resident (payee) and then the tax ...
A1.161 : Tax: IRAS - Singapore tax rate did not auto change to 8% when key in document dated year 2023
Question: I have updated AutoCount version to 2.1, when I create Purchase Invoice for year 2023, the tax rate did not change to 8% automatically, it remains 7%. Why? Possible Reason: The tax code that you assigned did not link with Government Tax ...
A1.160 : GL: Unable to create new Bank Reconciliation
Question: When click on master row, ‘New’ button is not available. Why? But if click on detail row, ‘New’ button is available. Possible Reason: This is a known bug and has been fixed in version 2.0.31.205. Solution: Update to version 2.0.31.205 or ...
A1.159 : Others: Customize function widget revert to default layout after re-login AutoCount
Question: I’ve edited and customized main screen function widget, after re-login AutoCount the function widget will revert to default layout? Example: already remove ARAP. Should be shown like this. However, after re-login AutoCount, main screen will ...
A1.158 : Others: UDF value was not copy when transfer document
Question: I’ve created a user defined field under Sales Order Detail and Invoice Detail with the same UDF name, but when transfer from Sales Order to Invoice, the value in UDF column did not copy to Invoice. Why? Possible Reason : The UDF you have ...
A1.157 : Others: Unable to restore screens/forms after being minimized
Question: There are certain screens/forms cannot be restored after being minimized such as Invoice, Cash Sales, AR Invoice … Why? Possible Reason : This is a known bug and already fixed in Version 2.0.28.199. Solution (1): Update to Version ...
A1.156 : Others: Unable to open multi form in Version 2.0
Question: When creating new project, I was unable to open another document or create new document through another window? Version 1.9 has no such issue. I opened the Purchase Invoice window through task bar, but I was unable to open other menu or ...
A1.155 : Others: Shortcut tiles did not appear after added
Question: I want to add shortcut tiles for category:AP Invoice, but it does not appear after added. Why? Possible Reason : Your Network User Type is Stock Only. Solution : Stock user can access only Stock, Sales, Purchase functions. 1) Login ...
A1.154 : Others: Easy Item button disappeared
Question: Why is Easy Item button disappeared? Possible Reason : This is a known bug in AutoCount 2.0 rev 154 and already fixed in rev 157. Solution : Update to version 2.0.17.157 or later. --Source from AutoCount Wiki --
A1.153 : Others: Bar Code input is not working
Question: Input of barcode during Cash Sale is not working, there was no item code appeared. Possible Reason : This is a known bug and already fixed in version 2.0.16.151. Solution : Update to version 2.0.016.151 or later. --Source from AutoCount ...
A1.152 : Others: Some fields are missing from layouts in Version 2.0
Question : Why can’t I see More Header and Remark 1, 2 , 3 , 4 fields for Purchase Invoice in Version 2.0? Possible Reason : In version 2.0, layouts are different compared to version 1.8 / 1.9. Solution (1) : Use Tabbed Layout : 1) Right click on any ...
A1.151 : Others: Data is not loaded in Report Design
Question : When I go to Invoice > Report > Design Document Style Report in AutoCount Accounting 2.0, there is no data loaded in Field List. Why? Possible Reason : This is a known bug and fixed in version 2.0.15.145. Solution : Update to Version ...
A1.150 : License: Update USB (dongle) Key License error-Authentication failed because the remote party has closed the transport stream
Question: When I update the latest dongle license onto USB (dongle) key, error message prompted “Authentication failed because the remote party has closed the transport stream”. Possible Reason (1): You did not use the latest USB Key Utility. ...
A1.149 : License: Update USB (dongle) Key License error-The remote name could not be resolved : ‘autocountlicense.azurewebsites.net’
Question: When I update the latest dongle license onto USB (dongle) key, error message prompted - The remote name could not be resolved: ‘autocountlicense.azurewebsites.net’. Possible Reason: You did not use the latest USB Key Utility. Solution: ...
A1.148 : License: Unable to register license or get online license error-Authentication failed because the remote party has closed the transport stream
Question: Why is there an error ‘Authentication failed because the remote party has closed the transport stream’ when I try to register license or click ‘Get Online’ at AutoCount Server license setting? Possible Reason: Your installed version of ...
A1.147 : License: Temporary product ID is not allowed to deactivate
Question: I tried to deactivate license for AutoCount 2.0, it prompts an error “Temporary product ID is not allowed to deactivate.” What should I do? Possible Reason: According to licensing policy, the same temporary product ID is not allowed to ...
A1.146 : License: Activate License - Same device can only maintain 1 temporary product ID
Question: I tried to activate license for AutoCount 2.0, it prompts an error “Same device can only maintain 1 temporary product ID. This device had been registered under temporary product ID (500XXXXX).” What should I do? Possible Reason: This device ...
A1.145 : License: Activate License - This product ID is used by other device
Question: My server computer broke down, I try to activate the product ID on new server, it prompts an error “This product ID is used by other device.”. Why? Possible Reason: This product is activated in another device. Solution: To transfer the ...
A1.144 : License: License Control Panel shows Stale State statusv
Question: Why is my License Control Panel showing Stale State status. and when login account book, it shows trial version with 500 transactions limit? Possible Reason : The server computer was unable to get online for license, which could be due to ...
A1.143 : License: Unable to startup AutoCount Server - System.Security.Cryptography.CryptographicException: Padding is invalid and cannot be removed
Question: When open AutoCount Server, system prompted error “System.Security.Cryptography.CryptographicException: Padding is invalid and cannot be removed.” Possible Reason : License file decryption issue. Solution : 1) Go to Windows search menu, ...
A1.142 : License: Server is online but detected as offline license
Question: After I updated to version 2.0.28.196, the system prompts a warning message: Valid license for few days after login? The server computer internet was connected but why it was detected as offline license? Possible Reason : This is a known ...
A1.141 : License: Get Online for License – A connection attempt failed because the connected party did not properly respond after a period time
Question: Why there is an error ‘A connection attempt failed because the connected party did not properly respond after a period time’ when I try to ‘Get Online’ at AutoCount Server license setting? Possible Reason : It might have been blocked by ...
A1.140 : License: License did not update after click Get Online
Question: Recently I have increased network users to 3 Full Network Users and 2 Account Network Users. I click on ‘Get online’ at AutoCount Server > License setting, but my license still showing 2 Full Network Users and 2 Account Network Users. Why? ...
A1.139 : License: Get Online for License – The remote certificate is invalid according to the validation procedure
Question: Why there is an error ‘The remote certificate is invalid according to the validation proccedure.’ when I try to ‘Get Online’ at AutoCount Server license setting? Possible Reason: The server computer unable to detect SSL certificate which ...
A1.138 : License: Error Server ID not match with server ID registered at the USB Key when try to activate license
Question: Why there is an error ‘Server ID not Match with server ID registered at the USB Key’ when I try to activate license? Possible Reason: There is more than 1 database server points to a same dongle. It is important to deactivate the dongle ...
A1.137 : License: Unable to register account book license – Same account book can only maintain 1 temporary product ID
Question: Why system prompt “Same account book can only maintain 1 temporary product ID. This account book had been registered under temporary product ID (XXXXXXXX)” when I try to register account book at License Setting? Possible Reason : You are ...
A1.136 : License: Why License Control Panel shows Reload Level status?
Question: Why is my License Setting shows Reload Level status and account book shows under trial version when login? Possible Reason : You may have registered more than the number of account books entitled for the license. As for this example the ...
A1.135 : License: Activation License – Fail to get Server ID from this PC
Question: When I try to register my license, it prompted error: “Fail to get Server ID from this PC.”. Why? Possible Reason : This is a computer permission issue. Solution : Run the Autocount Server as Administrator and re-register the license. You ...
A1.134 : License: Why the account book license is Trial Version with 500 transaction limit
Question : My AutoCount Ver 2.0 product ID already obtained permanent license from your authorized dealer. But when I log in the account book, it still shows trial version with 500 transaction limit. Why? Possible Reason (1) : You have not registered ...
A1.133 : License: No data available in License Portal
Question : (Dealer) When I login license portal to check my customer’s license info, there is no data shown at License tab? Possible Reason : You’ve made keyword search before but did not clear it. Solution : Clear the keyword from the Search, and ...
A1.132 : License: Activate License – Cannot create a file when that file already exists
Question : When try to activate license for Version 2.0, it prompted an error: Cannot create a file when that file already exists….. What should I do? Possible Reason : This is a computer permission issue. Solution : 1) Go to C:\ProgramData, grant ...
A1.131 : Login Issue: The network path was not found
Question: After installed AutoCount Accounting 2.0, message prompted ‘The network path was not found’ when I open AutoCount 2.0. I have tried reinstalling AutoCount but the error is still prompted. Possible Reason: Most probably the system unable to ...
A1.130 : Login Issue: Primary Key Error when login
Question: When I try to login an account book which was upgraded from 1.9 to 2.0, system prompted “Primary Key Error”. Why? Possible Reason: The registry value failed to upgrade properly when upgrading the database. Solution: 1) Search and open SQL ...
A1.129 : Login Issue: Login Error - Value cannot be null. Parameter name: value
Question: When I try to login AutoCount system prompted error: “Value cannot be null. Parameter name:value…”. Why? Possible Reason: The versions of AutoCount Accounting (not updated) and AutoCount Server (Backup Server) does not match. For example, ...
A1.128 : Login Issue: Login Error - Fail to connect AutoCount Server Service
Question: After I updated AutoCount Accounting to version 2.0.29.202 and login AutoCount, system prompted error ‘Fail to connect AutoCount Server Service’. Why? Possible Reason (1): The versions of AutoCount Accounting and AutoCount Server (Backup ...
A1.127 : Login Issue: Login Error - Could not load type 'HQService.IHQService' from assembly
Question: After I updated to version 2.0.28.196 and login AutoCount, system prompted unhandled application error “Could not load type 'HQService.IHQService' from assembly”. When I closed the error, AutoCount will end task. Why? Possible Reason : This ...
A1.126 : Login Issue: Login Error – This account book didn’t have any account edition
Question: When I login an account book in AutoCount 2.0, the system prompted error “This account book didn’t have any account edition”. Why? Possible Reason : Your account book is registered under Product ID with POS edition only, does not have ...
A1.125 : Login Issue: Login Error – The underlying connection was closed: The connection was closed unexpectedly
Question: When I login to AutoCount Ver 2.0, the system prompts an error message “The underlying connection was closed: The connection was closed unexpectedly”. The AutoCount Server cannot start, error “Time out has expired..”. Why? Possible Reason : ...
A1.124 : Login Issue: Login error – 0 internet user (s) already login to AutoCount Accounting
Question : I’ve updated to version 2.0.13.133, but when I try to login from different network, message prompted: 0 internet user(s) already login to AutoCount Accounting but your current license only allow 0 internet user(s). Possible Reason : Your ...
A1.123 : Login Issue: Login error – There was no endpoint listening at …
Question : When I login to AutoCount Ver 2.0, system prompted error message “There was no enpoint listening at….” Why? Possible Reason : You’ve not yet installed AutoCount Server at your Server or the service did not start. Solution : If the ...
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