Autocount POS
A2.28 : How to set the value limit of sync item by batch?
Question : How to set value limit of sync item by batch? Note : This function will break the items in batches to avoid overload of system memory. Default value is 30000 items per batch. Solution : 1. Go to Start Menu, click on Database Configuration ...
A2.27 : Speed Sync vs Full Sync?
Question : What is the difference between Speed Sync and Full Sync? Solution : Speed Synchronize 1. Only used to sync newly updated records (based on a table called ChangeLog) 2. Takes lesser time to sync 3. For any changes of code or merge code, it ...
A2.26 : How to change auto synchronization time interval?
Question : How to change auto synchronization interval from 15 minutes to 5 minutes? Solution : For Pos 3 Login Accounting, go to Point Of Sale > AutoCount POS Sync Click on Edit button to edit your sync profile You can change Pause Sync Interval ...
A2.25 : How to edit the volume of auto synchronization transaction?
Question : Can I edit the volume of auto synchronization transaction per batch? As my pc has low specification and bad connection, I couldn’t sync all 30000 transaction in one go and keep getting timeout message. I need to breakdown the volume into ...
A2.24 : How to Re-sync Bill to HQ Server Backend?
Question : I accidentally deleted a POS transaction on server database. What can I do right now? Solution : You can resync back the transaction that you deleted. To do so, For Pos 3.0/3.1/5.0 : 1a. Go to POS Frontend > More Function > Report For F&B ...
A2.23 : How to Re-sync Batch Bill to HQ Server Backend again?
Question : My HQ account book/database is corrupted, the last backup was a week ago. How do I sync back my transaction from outlet as it is already synced before? Solution : You can resync from FE with little technical skill involved. PS: Backup FE ...
A2.22 : How to perform client sync at POS Backend instead of do sync at Frontend
Question : How to perform client sync at POS Backend instead of do sync at Fronted? Solution : User wants to easy control client sync for all outlets at HQ Backend to get updated report. (Instead of do it one by one at all outlets) 1. Login to POS ...
A2.21 : How to perform trade in at Frontend
Question : My company sometime may buy product from customer, how do I do trade in? Solution : For POS 5.0: 1. In POS Back End > Point of Sale > Maintenance > Terminal Setting Maintenance 2. Select correct Setting Option ID > Edit 3. Go to Document ...
A2.20 : How to use Service Bus Sync
Question : I want my POS/F&B terminal to use Service Bus and sync with HQ. But how to get the Service Bus Name Space & Relay Name info? Solution : 1. Go to your Server, open POS 5.0 Server Monitor 2. Select your Backend Server Profile then click the ...
A2.19 : How to reassign promoter for transaction that was completed?
Question : How to reassign promoter for transacted item when the counter staff forgot to assign promoter and the transaction is completed? Solution : User can reassign promoter for that transaction using pos transaction viewer. 1. At the Pos Backend, ...
A2.18 : How to enable preview receipt function at Frontend payment screen?
Question : How to enable preview receipt function at Front End payment screen? Solution : Some users of POS system are not able to enable this preview receipt function is due to the POS version is earlier than Revision 175. Users must update the POS ...
A2.17 : How to Enter Customer Information when creating transaction
Question : I have turned off Always prompt customer info. Dialog under Receipt tab because my company does not record customer info. Sometimes customer may request for a full receipt with name for claim purpose. How do I input customer information ...
A2.16 : How to create new member at frontend
Question : How to create new member at frontend? Solution : 1.First you must Enable Bonus point at Backend. To enable it, go to Point Of Sales > Maintenance > Pos Option Maintenance. Edit it and then go to Document Control 2 and tick "Enable Bonus ...
A2.15 : What is New AR Payment in POS5 and FNB
Question : What is New AR Payment in POS5 and FNB System? Answer : This is a new feature of Remote HQ in POS5 and FNB frontend, which you may create a new AR payment to knock-off credit sales. Previously, user need to create new AR Payment in backend ...
A2.14 : How to redeem bonus point from POS5 and FNB
Question : How to redeem bonus point from POS5 and FNB system? Solution : If you have enabled the feature of bonus point, your customer may redeem the bonus point when making purchases. For example, the customer purchases 1 item, and want to redeem ...
A2.13 : Difference between checkout for terminal and checkout for cashier
Question : What is the difference of checkout for terminal and checkout for cashier in close counter? Answer : Checkout for terminal Checkout for terminal means you close the counter mainly at the end of your business day. Which means until end of ...
A2.12 : How to print Full Tax Invoice from POS System
Question : How to print full tax invoice in AutoCount POS5 and FNB System as my customer requested full tax invoice from me? Solution : For POS5, login to frontend and click on Find Bill or go to More Function > Find Bill For FNB, login to frontend ...
A2.11 : How to make transaction with an item without item code
Question : I had an item in my store whereby the item code is not created yet from my HQ, therefore I cannot select this Item from my AutoCount POS system. How can I sell this item temporary to my customer? I can’t be waiting for my HQ to create the ...
A2.10 : POS search options how to check it permanently?
Question : Whenever I want to search member via phone number, I will need to check the search option manually. Can I check the options permanently? That same goes for searching items. Solution : After checked the options (Phone No.)> fill in keyword ...
A2.9 : How to edit promoter which was wrongly assigned?
Question : I have chosen a wrong promoter, how can I change it? Solution : For POS 5.0 Back End, Accounting 2.0 and Accounting 1.9: Login back end system > Point of Sale > POS Transaction Viewer For POS 3.1 & POS 5.0: Login POS > More Function > ...
A2.8 : How to update customer details of a saved receipt?
Question : How can I add in name and address of a printed bill? Some customers need it for claim purpose. Solution : For POS 3.1 & POS 5.0: Login POS > Find Bill Or Login POS > More Function > Find Bill Set Date range > click Search > select bill > ...
A2.7 : How to do item return and refund?
Question : How to handle item return and refund? Solution : 1. Login POS system, scan/key in the returned item, click on Qty button on the right, change the quantity value to negative. 2. You will be prompted with Enter Doc No. screen, enter the ...
A2.6 : Void & Refund Access Right
Question : How to set access right to restrict cashier to void/refund transaction in POS/F&B system? Solution : POS3 ： 1. Login Accounting > go to Point Of Sale > Maintenance > POS User Group Maintenance 2. Click to highlight Cashier group (or any ...
A2.5 : Return vs Trade In?
Question : What is the difference between Return and Trade In, as both are using negative Qty? Solution : Return: 1. Is used when a customer who has purchased an item, and later request to change/exchange item or refund. 2. The system will prompt to ...
A2.4 : Reenter previous past day transaction
Question : I have missed out a transaction in my POS/FNB system yesterday. But i have done close counter. How to insert the transaction in yesterday’s sales? It is a very sensitive matter regarding reinsert previous day transaction as it will mess up ...
A2.3 : Can I do Refund for Credit Card, E-Wallet, Debit Card or Credit Sales?
Question : Can we perform POS/FnB refund transaction for Credit Card, E-Wallet, Debit Card, Cheque or Credit Sales payment method? Answer : Credit Card & Debit Card: Payment made by these 2 types of payment can’t be refunded directly. User can either ...
A2.2 : Allow to view Up To Date Cost in POS 5.0/F&B
How to allow outlet sale team to view item up to date cost? Solution : 1. login POS 5.0 Back End > Point of Sale > Maintenance > POS User Maintenance 2.Double click the User > find out his user group > then click on Cancel 3.Go to Point of Sale > ...
A2.I : How to do return item with serial number in Pos system
Question : How to return the item code with serial number back to POS system? Solution : 1. Login POS system, select the item with serial number that you want to return. After that, you need to tick the checkbox of Is Return?. Then key in the serial ...