Autocount POS
A2.68 : Able to register fingerprint at front-end
Question : Can I register fingerprint at POS/F&B system? Answer : Yes, you can. In order version, you need to have Remote HQ module before register fingerprint at front-end. To make it easier and user friendly, we have added a new function to ...
A2.67 : How to setup E-wallet Maintenance?
Question : How to Setup E-wallet payment type for POS3, POS5/F&B ? Answer : For POS3/POS5 Backend Setup 1. To access E-Wallet Maintenance, navigate to Point of Sale > Maintenance > E-Wallet Maintenance 2. Click on Get E-Wallet Type button > OK, ...
A2.66 How to enable Goods In Transit (GIT)?
Question : Good In Transit is a procedure to enable business to transfer stock item from one location to another through validation. Example, I want to transfer a stock item from HQ to outlet, in normal procedure you could just create a stock ...
A2.65 : How to Change Frontend language?
Question : How to change POS 5 & FNB system interface language? Solution : 1. Login POS 5.0 Backend > Point Of Sale > Pos Option Maintenance 2. Click the Edit button to edit your Option ID 3. You may change the User Interface Language under ...
A2.64 : How to set default to use Description 2 in POS?
Question : How to set default to use Description 2 in POS? Solution : 1. Some users wish to use Description 2 as Short form or other language description on Description 2 column. 2. In POS 5.0 Backend, go to Point of Sale > Maintenance > POS Option ...
A2.63 : How to set default tax for open item?
Question : How to set default tax code for open item? Answer : By default, that is no tax apply for open item. So how do I set tax for open item? Solution : 1. Login POS Backend, Go to Point of sale > Maintenance > POS Option Maintenance > Edit ...
A2.62 : Change Voucher,Debit & Ewallet ID
Question : I can’t change My Voucher ID? You need to use the Change Code function if you wish to change the Pos User ID ,Discount ID ,Debit Card ID ,Voucher ID ,Voucher Type or E-Wallet ID Solution : 1. Login POS Backend > Point Of Sale > Change Code ...
A2.61 : Voucher Type Maintenance
Question : What is Voucher Type Maintenance for in POS5 Backend ? Solution : Voucher Type Maintenance is a feature which enable you to categorize your vouchers. 1. In POS back-end, go to Point of Sale > Maintenance > Voucher Type Maintenance. Press ...
A2.60 : How to set different Option types for different Terminals?
Question : How to set different Option types for different Terminals? Solution : User would like to assign different Option setting for different Branches terminals. 1.Login to POS Backend, Go to Point of Sale > Maintenance > POS Option Maintenance ...
A2.59 : How to set print 2 copies receipt after made payment?
Question : How to set print 2 copies receipt after made payment? Solution : User would like to print 2 copies of receipt, one for customer and another one for themselves for keeping as record. 1.Login to POS Backend, Go to Point of Sale > Maintenance ...
A2.58 : How to assign Project No. for POS?
Question : How to set Project no for POS Transaction? Answer : User would like to set project no for POS sales transaction so they can view by project at G/L. 1.Login POS Backend, Go to General Maintenance > Project Maintenance 2.Click on New Top ...
A2.57 : Can I skip showing print dialog?
Question : Can I skip showing print dialog of select printer to print every time I print receipt? Solution : Yes. Just configure a default printer to print receipt and do not show print dialog. (Print Dialog function is for user to select alternative ...
A2.56 : How to set different menus for different outlets?
Question : How to set different menus for different outlets? Solution : Some business owner will have different item menus to sell in different branches. (Make sure user had created different menu types for different outlets) 1. Login to POS Backend, ...
A2.55 : How to change quantity decimal for POS?
Question : How to change quantity decimal for POS? Solution : User would like to set more quantity decimal point because of some items weight is lower than 1KG. (This will easier for system to calculate more accurate amount) 1. Login to POS Backend, ...
A2.54 : How to customize POS function button?
Question : How to customize POS function button that user frequently use and bring them out to the front so user can have smoother operation flow. Solution : Yes, it can be done. (Some buttons like Payment, More function and Logout is already fixed ...
A2.53 : Change Backend User Interface Language
Question : Can I change the user interface language for the POS5 backend ? Solution : Yes, you can. 1. Open POS 5 Backend and there is a Option at the bottom left. 2. You can make use of this feature to change the User Interface Language for each ...
A2.52 : How to preset remarks for user to select
Question : Our remark are always the same between few selection. I wish to preset it at the system so I do not need to type the same thing over and over every time I need to use remark. Solution : Yes, you can do so with AutoCount. 1. Login Pos 5.0 ...
A2.51 : How to turn off Find Promoter whenever I login or completed a transaction
Question : How to turn off this auto prompt find promoter function whenever I login my POS/F&B system or completed a transaction? I do not have promoter so I do not need this feature. Solution : 1. Login POS Backend > go to Point Of Sale > ...
A2.50 : How to set different Company Profile for Frontend
Question : Sometimes the names, address, phone, fax, etc... of registered company and outlet company are different, how to set this company profile? Solution : 1. login POS > More Function > Configuration Setting, or 1a.FnB > More Function > Setting ...
A2.49 : How to maintain preset remark for Cash in & Cash Out
Question : How to maintain preset remarks for Cash in & Cash Out? Solution : User wants to maintain some preset remarks for cash in & cash out instead of key in the same remark repeatedly. 1. Login to POS Backend, Go to Point of sale > Maintenance > ...
A2.48 : Set Email notification for Schedule Backup
Question : Can I have notification of autobackup when completed backup HQ database? Solution : Yes, there is email notification for schedule backup. How to set Schedule Backup? 1. In Notification Area of taskbar, find Autocount Server, then right ...
A2.47 : Send close counter report by email
Question : Can the system send any notification for close counter report when cashier closed the terminal session. How to set? Solution : 1. Login Pos Backend > Point Of Sale > Maintenance > Terminal Settings Maintenance 2. Click Edit button to edit ...
A2.46 : How to set Topup credit in AutoCount?
Question : Does AutoCount support topup credit function so that customers can use the credit to buy items such as Starbuck or Tealive? We plan to do promotion for member top up RM10 get value 11 credit, top up RM50 get 60 credit... Solution : No, we ...
A2.45 : How to change POS Receipt numbering format
Question : Starting next financial year we want to change the numbering format & start count from 1, how can I do that? Solution : You need to configure it at every outlet & terminal. For POS3.0/POS3.1 & POS5.0 1. Login POS frontend > More Function > ...
A2.44 : How to hide Unit Price on receipt when it is 0.00?
Question : How to hide the Unit Price when it is 0.00? Solution : For Pos 5 & F&B 1. Go to POS 5.0 Backend > Point of Sale > Maintenance > POS Option Maintenance 2. Select your Frontend Option > Edit 3. Go to Document Control 3 tab > empty the value ...
A2.43 : How to Change Barcode Label from MYR to RM?
Question : User requests the barcode sticker when printed out currency symbol must be ‘RM’, instead of MYR? Solution : 1.Go to Tools > Print Bar Code > Import 1 Item > Report > Design Print Bar Code Report 2.Select what report you need change > ...
A2.42 : Add Note or Remark at receipt bottom
Question : I want to modify my receipt to add some notes and remark at the bottom of receipt, how to do so? Solution : 1. To edit your receipt format, select the report you are using > click Design 2. At any empty area Right Click > Insert Band > ...
A2.41 : How to hide 0.00 when the value is 0
Question : How to hide 0.00 when the value is 0? I don’t want to show it if it is 0. Solution : We can use Formatting Rule Function to control it in report design. To do so, 1a.(POS 5.0)Go to Front End > More Function > Configuration Setting > ...
A2.40 : How to Design printing label of 1 Row 3 Column
Question : My company purchased barcode label sticker with 1 row 3 columns. But autocount default is 1 row 1 column design, how can I add 2 more copy sticker in 1 line? Solution : 1. In report designer go to click ppDetailBand1 band > click arrow ‘>’ ...
A2.39 : How to separate payment numbers when perform pos posting?
Question : How to separate payment numbers when perform pos posting? Example : Below is an example of summary report where Payment Numbers are grouped (not to post separately) by the same Payment method. Below is an example of summary report where ...
A2.38 : How to set different terminals posting to different Account No.?
Question : I would like to send my outlet posting to different accounts instead of one lumpsum by default. How do I do that? Solution : To do so, Login POS Backend > General Maintenance > Posting Account Group Maintenance Click on New > Fill up > OK ...
A2.37 : How to do batch repost transaction?
Question : How to do batch repost transaction? Solution : User would like to do repost transaction by batch instead of one by one. 1. Login to POS Management Studio, Go to Data Consistency > Repost POS Transaction 2. Select Date Range & Outlet and ...
A2.36 : How to Change Payment Posting Account?
Question : My account department has added a bank account for POS payment method. How to set posting to this new account. Solution : For Cash & Cheque : 1a. Go to Stock > Stock Location Maintenance 1b.Select your POS Location > Edit 1c.Click on POS ...
A2.35 : How to repost POS transaction
Question : I found that Local Total Cost & Total Discount in some of transactions were wrongly calculated. How can I recalculate it? Solution : Yes, you can do repost transaction to recalculate it in your POS Backend. 1. Login Pos Backend > Point Of ...
A2.34 : POS Credit Sales Account Posting Level Priority
Question : In AutoCount, we can set Credit Sales posting account in several places with different priority. Note: for Credit Sales we capture Sale Account & for normal Cash Sale we capture Cash Sale Account Solution : Higher priority level will ...
A2.33 : POS Sales Account Posting Priority
Question : In AutoCount, we can set posting account in several places with different priority. Solution : Higher priority (level 4) will overwrite the setting in lower priority (Level 2 then 1): Priority 1: Cash Sales Account set at Tools > Option > ...
A2.32 : How to resync one specific pos transaction by using SQL query command?
Question : How to resync one specific pos transaction by using SQL query command? Solution : Dealer discretion is advised. This SQL query command can only be executed at POS Frontend. Pos3/5/FNB: How to resync one specific pos transaction by using ...
A2.31 : How to remove outlet database from POS server monitor
Question : I have one old outlet POS/F&B database which is no longer in use. How to remove ( delete / disappear it ) the old POS/F&B outlet database from my HQ location at my POS Server Monitor? Solution : 1. Open your POS Server Monitor then select ...
A2.30 : After restored FE DB, how to sync with HQ?
Question : After restored FE DB, how to sync with HQ? Solution : 1. Go to Start Menu, click on Database Configuration under AutoCount Pos 5 Folder alternatively you may find database configuration application at C:\Program Files (x86)\AutoCount\FnB ...
A2.29 : How to add a new location in sync profile that was created in pos backend?
Question : How to add new location in sync profile that was created in pos backend? Solution : 1. After you have created new location in Stock Location Maintenance (Backend). 2. Click on desktop icon AutoCount POS 5.0 Sync Monitor, or at bottom right ...
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