Autocount POS
A2.108 : How to set windows firewall exception for sql port?
Question : How to set windows firewall exception for sql port? Solution : User may need to set windows firewall exception for sql port if user unable to link up Autocount system by using sql port. 1. Press Win + R to open run command, and fill in ...
A2.107 : How to attach Database file from Accounting or POS Backend
Question : I have copied raw database from old PC, because it already can’t do normal backup action. How can I do restore or attach the database to new computer? Now my PC is not yet installed with Microsoft Management Studio ...
A2.106 : How to change default multi pricing for POS?
Question : How to change default multi pricing for POS? Solution : User wants to change another item pricing group that had been preset in Stock item maintenance for POS. (The reason can be because of Item Price increase or decrease or from different ...
A2.105 : How to set price for 2 different locations using multi price?
I have one terminal using default PRICE 1, can I add another terminal using default PRICE 2? How to set? Solution : 1. Login Pos 5.0 Backend > Point Of Sale > Maintenance > Pos Option Maintenance 2. Click New Button to create a new OptionID for ...
A2.104 : How to set different item selling price for only specific member without change price on stock item maintenance
Question : How to set different item selling price for only specific member without change price on stock item maintenance? Solution : User wants to set different prices for some specific member selling price without interrupt other member price. 1. ...
A2.103 : How to set Multi Prices for Different Outlets & Members Level?
Question : AutoCount 1.8/1.9 has only price 1 & 2 but AutoCount 2.0/POS 5.0 has price 1 to 6. My company has many outlets & each outlet has few own member level prices, how can I control it? Solution : A.For every outlet different prices you can use ...
A2.102 : How to enable last selling price?
Question : I have regular customers that regularly purchase certain items from us, which we sell at the same price as last selling price. Solution : 1. Login to POS Backend, Go to Point of sale > Maintenance > POS Option Maintenance > Edit (Option 1) ...
A2.101 : Price Level Priority
Question : My I know the features of price control in AutoCount POS/F&B and the sequence of priority? Solution : Higher priority level will overwrite settings in lower priority (1 is the lowest and 7 is the highest): Priority 1 : Default Multi ...
A2.100 : How to set a promotion of a free gift when total purchase reached RM500?
Question : How to set a promotion of a free gift when total purchase reached RM500? Solution : Login POS Backend > Go to Point Of Sale > Maintenance > Promotion Maintenance Click on New to create a promotion Define the promotion code (eg : Promotion ...
A2.99 : Different between Birthday and Birthday Month in promotion maintenance
Question : What’s the difference between birthday and birthday month of member in Promotion Maintenance? Solution : To determine promotion valid on the birthdate only or the entire month. For POS3, POS5 & F&B Birthday: When a promotion maintenance is ...
A2.98 : How to create promotion only for member/debtor?
Question : How to create promotion only for member/debtor? Solution : By default the promotion is enabled in all checkboxes which means the promotion prices will apply to all, be it member, non-member, debtor or promotion by outlet. Promotion only ...
A2.97 : How to identify promotion priority control?
Question : How to know my promotion priority control? Solution : Priority control only apply to Item Price, Item Group Price & Item Type Price. Higher priority value means higher priority. Example: Promotion A, Priority = 0, Item ABC = 4.00 Promotion ...
A2.96 : Can I add additional picture for member
Question : I have created a member and inserted a picture avatar. Can I add more pictures? Answer : Yes, you can create another field to add more pictures. Solution : 1. Go to server pc > Open Pos Backend Management Studio 2. Go to Tools > Select ...
A2.95 : How to set UOM Rate less than 1 (0.1,0.2,…)?
Question : How can I set UOM rate less than 1 Eg : 0.1, 0.2, etc…? KG = Rate 1 Pack = Rate 0.1 (per pack 100 grams) Solution : 1.Go to Tools > Options > General > Decimal > Quantity Decimal (depend on how many decimal place you want) > OK > Exit and ...
A2.94 : How to change terminal outlet location at Terminal Maintenance if the outlet field is disabled?
Question : How to change terminal outlet location at Terminal Maintenance if the outlet field is disabled? Solution : Outlet field in terminal maintenance will be blocked if you have already sync terminal to outlet, so before changing the terminal ...
A2.93 : How to add UDF
Question : I want to add a remark field. How can I do it? Solution : Adding a new field for user to key in value is called UDF (User Defined Field). 1. To ADD UDF on backend, Login POS 5.0 Management Studio > Tools > User Defined Field > click the + ...
A2.92 : Enable MyKad Reader
Question : I have connected MyKad Reader at terminal, how to configure the function in POS/F&B system? Solution : For POS 3.0/3.1: 1. Login POS system > More Function > Configuration Settings > Enable MyKad Reader under Device Setting tab > OK For ...
A2.91 : Change Member No Format in POS5 BACKEND
Question : How to change the format of auto generated member number in POS5 BACKEND? Solution : 1. Login POS BACKEND > Go to Tools > Options 2. Then go to Invoicing > Bonus Point --Source from AutoCount Wiki -- You may amend the member numbering ...
A2.90 : How to set default Promoter ID
Question : Can I set default Promoter ID whenever i enter a new transaction? It’s a bit hassle to select it every time I create a new transaction and I may sometimes select a wrong one. Solution : We can set default promoter by navigating to 1. Login ...
A2.89 : How to set 18 digit weighing scale barcode
Question : In normal retail shop, most of them are using 13-digit barcode but my company is a special case which we use 18-digit barcode to control quantity and unit price. How do I set it? Solution : Your scale machine must support 18-digit barcode ...
A2.88 : Export Data to Outlet POS / F&B
Question : Now I have setup a new POS / Fnb cashier terminal, but don’t have any network connection. How can I get all HQ server master data onto this PC? Solution : For POS 3.0 / 3.1 1. Login Server AutoCount Accounting 1.8 / 1.9 > File > Import and ...
A2.87 : Exclude Item code sync for Terminal
Question : Can I exclude some of the item codes from my HQ, and don’t sync to POS/F&B system? Answer : Yes, you can set exclude itemcode sync to your terminal. Solution : For POS3 system 1. Login your Accouting 1.9 > Go to Point Of Sale > Autocount ...
A2.86 How to Set Access right for Trade in and Return
Question : How to block my staff from performing trade in and return? Solution : 1. You need to check the access rights of user to allow/disallow accept return & exchange function. Go to POS Backend > Point of Sale > Maintenance > POS User Group ...
A2.85 : How to clear POS Transaction
Question : How to clear all transaction at Pos Backend and POS/F&B Frontend after I done some simulation transaction at POS system. Solution : POS Backend Login to POS Backend and go to Point of Sale > Pos Setting Clear All Transactions is to clear ...
A2.84 : How to setup HQ database connection
Question : How to setup HQ database connection. Solution : For POS3: Configure the HQ database information at POS frontend. Login to your frontend and then go to More Function > Configuration Setting > Document Control 2 and configure your HQ ...
A2.83 : How to check AutoCount POS5 & FNB Version
Question : How to check AutoCount POS5 & FNB Version. Answer : There are plenty of ways that you can check your AutoCount POS5 and FNB version. The following are some suggested ways that you can check the version. Solution : From Frontend 1. From ...
A2.82 : How to Enable Scale Barcode in POS5 or FnB
Question : My company is using weighing scale device to print the barcode. How to enable scale barcode in POS5 or FNB system? Solution : In Back End system, go to Point of Sales > Maintenance > POS Option Maintenance > Edit > Settings and tick ...
A2.81 : How to set promoter selection to be auto-prompted after scanning an item
Question : How to set for "promoter selection” to be auto-prompted after scanning each of an item ? Solution : Go to Stock > Stock Item Maintenance, edit the item and tick on the checkbox “Has Promoter” and click on OK. Then login frontend and ...
A2.80 : Can i fixed a certain points for item redemption at frontend?
Question : I have set 300 point as a Redeem Bonus Point inside one of the stock item. Can this item be redeemed using 300 points at frontend? Answer : The answer is NO. This Redeem Bonus Point purposely created only for Bonus Point Redemption inside ...
A2.79 : How to make POS system exclusive of TAX
Question : How to make POS system exclusive of TAX? Solution : For POS 3.0/3.1 In POS, go to More Function > Configuration setting Then Go to Document Control > Untick use Inclusive GST > Click OK. Lastly, re-login POS. For POS 5.0/F&B: Login Backend ...
A2.78 : How to change POS 5 Terminal Location?
Question : How to change POS 5 Terminal Location? Solution : 1. Go to Start Menu, click on Database Configuration under AutoCount Pos 5 Folder alternatively you may find database configuration application at C:\Program Files (x86)\AutoCount\FnB 5.0 ...
A2.77 : How to turn off customer information when making payment
Question : I don’t want my POS/FNB system to pop up customer information during payment, how to turn it off ? Solution : For POS 3: Login POS frontend then go to More Function > Configuration Settings > Receipt tab, then uncheck Always prompt ...
A2.76 : How to setup E-wallet type that AutoCount does not integrate with?
Question : I accept E-wallet from another e-wallet provider, may I know how to set the payment type in my POS / F&B system? Solution : For Pos 3 : You can use Debit Card / Credit Card as a substitution to setup E-wallet type. Go to Point Of Sale > ...
A2.75 : How to enable Cash Drawer Notification
Question : My client does not want POS/F&B system to keep too much of cash in cash drawer. May I know how to set a ceiling level for accumulated cash in cash drawer to cash out? Solution : For POS 3 Login POS Frontend > go to More Function > ...
A2.74 : How to enable Debtor in frontend?
Question : How to enable Debtor field In POS/F&B system? Solution : Login POS Backend > go to Point of Sale > Maintenance > POS Option Maintenance Click to select Option ID, click on Edit Look into Document Control 2 > tick Show Debtor, then click on ...
A2.73 : How to set maximum discount percentage rate by user group level
Question : How to set maximum discount percentage rate to avoid over-discount by user Solution : 1. Login POS Backend, go to Point of Sale > Pos User Group Maintenance. 2. Select which user group level that you wish to set the maximum discount rate ...
A2.72 : How to Trigger Auto UOM Conversion?
Question : Item A has 2 levels of UOM & rate, can the system auto convert from higher level when the lower level UOM is in negative quantity? Solution : For POS 5.0/F&B: Make sure the item is checked with Auto UOM Convertion Go to Tools > Program ...
A2.71 : POS How to delete unused POS Terminal?
Question : I try to edit/delete a newly created Terminal, but prompted with: Terminal outlet exit in the sync registration and does not allow to delete. Please reset terminal pc at POS Sync Monitor to unlock it.? Solution : To delete, the Terminal ID ...
A2.70 : How to Enable POS Credit Control?
Question : In Accounting system we can set credit control for debtor, how about POS? If yes, how to trigger credit control on POS? Solution : Yes, AutoCount POS credit sales supports credit control. POS 3.1 : 1. Firstly set credit control for ...
A2.69 : How to turn off auto update version function?
Question : How to turn off auto update version function? Important Note : Disable the auto update version function may cause the front end and backend version not matched and the front end transaction may not able to sync to backend. Solution : 1. ...
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