Autocount POS
A2.148 : How to re-assign a missing pos transaction custom payment type?
Question : How to re-assign a missing pos transaction custom payment type? Solution : Dealer discretion is advised. We can only use SQL query command to re-assign the custom payment type (this query is advisable to run at POS Front End) 1. First, go ...
A2.147 : How to check my Dongle/USB key number
Question : How can I know my Dongle / USB key serial number? Solution : POS 3.0/3.1: 1. Windows Start Menu > AutoCount POS > AutoCount POS Dongle Checker 2. Make sure dongle already inserted > click Check. For POS 5.0/FnB: 1.Go to partner space to ...
A2.146 : Receive sync error msg through Email Address
Question : When there is any error message during sync, can I receive notification remotely while away from the server? Solution : Yes, you can. System will notify via email. 1. To set, Open POS 5.0/F&B system Database Configuration > Click Sync ...
A2.145 : How to Turn on 2nd Display (LCD Customer Screen)
Question : I bought a new Monitor to use as POS 2nd Display (LCD Customer Screen), how to setup? Solution : 1. Right click on Desktop > Display settings 2. Multiple displays set to Extend these displays 3. Keep Changes 4. Login POS > More Function > ...
A2.144 : How to link Credit Card Terminal (A920) to POS
Question : How to link Credit Card Machine (A920) to POS / FnB system? Solution : Example: Hardware spec: Credit Card Machine PAX A920 Setup Steps: 1. Download PAX library from shared link ...
A2.143 : How to set alternative windows IP address?
Question : How to set alternative windows IP address? Solution : Some POS F&B users like to create alternative windows IP address to link and match the kitchen slip printer without changing printer default IP address. 1. Press Win + R to open “Run ...
A2.142 : How to add unit price column at second customer display?
Question : How to add unit price column at second customer display? Solution : 1. First, login POS Front End program and stay at the login screen page. 2. Then switch to the second screen display page 3. Right click on the Column Tab and click on ...
A2.141 : How to add & remove Item in Item Package
Question : I need to change the component items in this Item Package. How to do it? Solution : Add Item onto Item Package: 1. Select Item Package > click ‘+’ to expand the item detail list > click on any of the details row > Find Item (F1 key for ...
A2.140 : How to set auto restart services when detected sync monitor service is stopped?
Question : How to set auto restart services when sync monitor service is stopped? Solution : Sometimes the sync service will be stopped permanently by certain reason, and causes some data not up to date. You may set it to auto restart service to ...
A2.139 : How to adjust the value of tasks to process in Sync Profile?
Question : How to adjust value of tasks to process in Sync Profile? Solution : User may increase or decrease the value of tasks to insert transaction into system. (You may increase the value if your pc spec is higher than basic requirement, ...
A2.138 : Play youtube video in terminal
Question : How to play YouTube video for my 2nd LCD screen in POS/FNB system? Solution : 1. Open Youtube link > Select any video to play > right click and click Copy embed code. 2. Paste the embed code onto a notepad > Copy src= youtube link link ...
A2.137 : How to resubmit Mall / Pos Integration sale amount
Question : Mall Management request us resubmit selected date sales submission. How do I do it? Solution : 1.Login POS 5.0 > More Function > Close counter 2.Go to Daily Sales Listing. 3.Set Date rage > Search > Check All > Upload > OK. 4. Done ...
A2.136 : How to setup android price checker
Question : How to setup android price checker Solution : 1. Go to POS Front end > Login POS > More Function > Configuration Setting > Others > Please fill in Front end POS Terminal IP address and assign a port number (port number range : 1024 – ...
A2.135 : Login Frontend prompt error Class not Registered
Question : When I open POS / FnB it prompts me a message Unhandled exception has occurred? System.Runtime.InteropServices.COMException (0x80040154): Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)) Possible Reason : ...
A2.134 : How to set Window task scheduler if system default doesn’t start my sync services
Question : My POS sync services somehow doesn’t auto start even when I set it to automatic during startup. How to set it automatically start? Solution : 1. Go to Windows Start and search for Services. 2. Find out your service name (my service is APOS ...
A2.133 : Revenue Credit Card Terminal unable to be detected when perform credit card payment?
Question : Revenue Credit Card Terminal unable to be detected when perform credit card payment? Possible Reason : User may have plugged into USB 3.0 port (blue color) or using USB HUB. Solution : Please make sure that revenue credit card terminal is ...
A2.132 : How to reset sub user password for eDashboard?
Question : How to reset sub user password for eDashboard? Solution : Sub users are advised to change the password for security purpose (default password for eDashboard sub user is “autocountpos”). 1. Open Edashboard app on your phone and click Forgot ...
A2.131 : Excel Import Templates
Question : Where can I get Excel import templates? Solution : 1. From AutoCount Setup CD/DVD > Accounting > Technical Documents > Import Excel Templates 2. Some POS Import templates can be fuond at AutoCount Setup CD/DVD > POS POS Voucher Template: ...
A2.130 : How to view stock balance from outlet to outlet
Question : Currently my POS outlet able to check their own respective stock balance in the Check Stock Level function. They would like to check on outlet as well. Is this possible? Answer : Yes it is possible to do so. Solution : For POS3 To do so, ...
A2.129 : How to configure pole display for frontend
Question : How to configure pole display for frontend. Solution : 1. Plug in the customer display and install the driver. 2. Please check is your customer display installed properly (check in Device Manager and Device and Printer Setting). 3. If the ...
A2.128 : How to print barcode from a list of items?
Question : I have a list of item codes need to print barcode label. Instead of adding it 1 by 1, is there any faster way to import and print it out? Answer : Yes, you can do it by importing your list of items temporary into Stock Receive or Stock ...
A2.127 : What is Clerk Menu? How to login?
Question : What is Clerk Menu? How to login? Answer : Clerk Menu is a new function for accounting personal with minimum knowledge at frontend system to view reports without login frontend system. Solution : 1. In Front End, you will see a Clerk Menu ...
A2.126 : How to configure POS B attach POS A database
Question : How to configure POS B attach POS A database? Solution : For Pos 3: You need to configure settings at POS B. Open AutoCount POS Database Configuration Alternatively you may find database configuration application at C:\Program Files ...
A2.125 : How to restore Frontend database on existing PC with POS
Question : One of my cashier need to send for repair. How can I temporarily move all data to a backup PC? Solution : First of all, you need to have the latest backup file of existing company. Then go to the target machine (which POS/F&B software is ...
A2.124 : How to do Backup at Front End?
Question : How can I do backup for terminal POS/F&B? Solution : POS F&B: 1. Login F&B > More Function > Setting > Configuration Setting > Miscellaneous > Backup POS 3.0/3.1/5/0 1. In your POS Main Screen, click on More Function. 2. Click on ...
A2.123 : POS A vs POS B vs POS Branch?
Question : What is the difference between POS A, POS B & POS Branch? Solution : '**This control is only to use in IP Address range of 192.168.X.X or 10.X.X.X network IP to perform Sync (or is called same WiFi/Router/Building network) Example 1: ...
A2.122 : How to reset stock balance to 0?
Question : How to make all stock QTY become 0? Solution : Adjust your stock quantity by using stock adjustment. For Accounting 2.0/POS 5.0: Go to AutoCount 2.0 Management studio/ AutoCount 5.0 Management studio Tools > Reset Stock Balance Quantity ...
A2.121 : How to create new database for POS/F&B system with existing database attached
Question : How to create new database for POS/F&B system with existing database attached? Solution : For Pos 3 Go to Start Menu, click on Database Configuration under AutoCount Pos Folder alternatively you may find database configuration application ...
A2.120 : POS How to check Microsoft SQL instance port number?
Question : I want to open firewall port setting for AutoCount system, how can I know which port number is used by AutoCount? Solution : 1st way is you can use AutoCount SQLUtility.exe to check If normal store in AutoCount Full Setup CD > ...
A2.119 : POS How to export weighing scale data?
Question : Can AutoCount export weighing scale data? Solution : Yes. First of all, make sure that the Item Code & Barcode are set correctly. 1. Item Code & Barcode should follow the format of scale barcode control. (more info: ...
A2.118 : How to import voucher no to Pos Backend?
Question : I have created an Excel template of Voucher no. , how to import it to POS/F&B? Answer : Login POS 5.0 Backend > Point Of Sale > Maintenance > Voucher Maintenance Click on New to create New Voucher ID, and click on Import tab. Click on Load ...
A2.117 : How to install Mall Integration Plugin?
Question : How to install Mall Integration Plugin for my POS/F&B System ? Answer : You must go to PartnerSpace to download the Mall Integration Plugin Folder Extract the files, copy the Application Startup & Close Counter Screen scripts and paste ...
A2.116 : How is margin percentage calculated at POS Profit Margin Report
Question : When I view POS Profit Margin Report, there is a Margin (%) column. What is the formula to calculate the margin? Solution : Formula is : Margin = ((TotalExTax - LocalTotalCost) / A.TotalExTax) x 100 Sample 1 : Margin = ((-0.11- -4.23) / ...
A2.115 : How to Install POS Integration?
Question : How to install POS Integration plugin in my POS3/5 & F&B System? Solution : For POS3 : The dealer need to access partner space portal to download POS Integration Plugin. Extract the file and you will see something like below, copy it to ...
A2.114 : How to insert POS5 Backend License
Question : How to insert POS5 Backend License? Answer : 1.To insert POS Backend License, dealers will need to install AutoCount Server at client’s server. Dealers can get the installer by login our partner-space and search under AutoCount Accounting ...
A2.113 : How to insert POS&FNB FE license
Question : How to insert ( update / add ) license at POS5/F&B Frontend License? Answer : 1. Go to Start Menu, click on Database Configuration under AutoCount Pos 5 / FNB 5 Folder alternatively you may find database configuration application at ...
A2.112 : How to Migrate POS 3 Transactions to POS 5/F&B Database?
Question : I have just upgraded from POS 3.1 to POS 5.0/FnB, but my front-end system does not have any POS 3.1 record. Can I migrate past transactions from POS 3.1 to POS 5.0/FnB? Solution : Yes you can. For POS 3.0/3.1: 1. You must update to latest ...
A2.111 : What is a Price Checker?
Question : What is a price checker? And how does it operate? Solution : Price checker is a device where user can scan the item barcode with and will display the price of the item with extra details of the items if any. How does it work in AutoCount? ...
A2.110 : How to convert an open item to a fixed itemcode item?
Question : I do not have this itemcode yet in my system but I urgently want to sell this item, so we were using an open item for this purpose. How can I convert this transaction of open item to an itemcode item? Will it affect my stock balance? ...
A2.109 : How to configure dynamic and static sql port number?
Question : How to configure dynamic and static sql port number for security purpose as I do not want to open all my ports? Solution : User may configure sql port number in SQL Server configuration manager. Using SQL Port number to link up system, may ...
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