Autocount Accounting
A1.34 : Purchase: How to show Supplier Document Number in View Flow screen
Question: Is there any way to show Supplier Document number in View Flow screen? Currently it shows the document number only when I click View Flow from Purchase Invoice. Answer : Yes, this function is enhanced in version 2.0.28.200. There will be ...
A1.33 : Purchase: How to stop message prompt of: Supplier D/O no. was missing
Question : Is there any way to turn off “Supplier D/O no. was missing” message when save purchase document. Answer : Yes. In version 2.0.11.125 or later, an option is added. Go to Tools > Options > Invoicing > Document Control, uncheck the checkbox ...
A1.32 : Sales: How to transfer Advanced Quotation to Sales Order
Question: The advanced quotation status is Success, and customer has placed the order. When I try to key in Sales Order and wish to transfer from Advanced Quotation, I can’t find the button of Transfer From Advanced Quotation. Nothing shown in ...
A1.31 : Sales: Advanced Quotation Status Explanation
Question: What does the status mean in Advanced Quotation? Answer : --Source from AutoCount Wiki --
A1.30 : Sales: What is the meaning of Add as Item Template in Find Item Package?
Question: What is the meaning of “Add as Item Template” in Find Item Package? Answer : If you check the function “Add as Item Template”, the item included in item package will display as a single item. --Source from AutoCount Wiki --
A1.29 : Sales: How to switch from Cash Sale layout to POS style layout in Version 2.0
Question : In version 2.0, how can I switch from Cash Sale layout to POS style? Answer : Right click on any empty area in master portion of Cash Sale, choose either Use Cash Sale POS Layout or Use Cash Sale POS Tabbed Layout. You can see the layout ...
A1.28 : Sales: Where to print Item Package Sales Report?
Question : Where can I print Item Package Sales Report? Version : 2.0 Answer : In version 2.0.14.136, a new report is added – Item Package Sales Report. This report allows user to view overall sales quantity for each item package by location (if ...
A1.27 : Sales: How to send email notification for Advanced Quotation
Question : How to send email notification for Advanced Quotation to the approver requesting approval and return notification of the status update to the sales agent? Answer : In version 2.0.13.130, AutoCount has added this module Advanced Quotation. ...
A1.26 : Sales: How to block certain users from View Flow
Question : How to block user from view flow at Invoice? Answer : Go to General Maintenance > Access Rights Maintenance > AutoCount Accounting > Invoicing > Sales > Invoice > Can View Flow, uncheck the checkbox of the user you wish to remove his ...
A1.25 : Sales: How to edit the Description in Debit Note
Question : I want to edit the Description in A/R Debit Note, but the system does not allow as this document was posted from other source (Debit Note). When I try to edit Debit Note, I can’t find the Description column. Where can I find the ...
A1.24 : Sales: How can I use back the old style layout for Sales document
Question : In AutoCount Ver 2.0, the layout for Invoice and some other documents is different compared to Ver 1.8/1.9. Is there any way I can use back the old style layout which is with ‘Tabs’? Answer : Yes. 1) Right click on the empty place and ...
A1.23 : Sales: How can I transfer Delivery Order to Invoice
Question : How to transfer D/O to Invoice Answer : 1) Right click on the Delivery Order and select for Partial/Full Transfer to new Invoice. It will transfer to new Invoice and you may continue for key in and Save. 2) Alternatively, you may go Sales ...
A1.22 : Stock: Stock Balance by Location report – Save layout to remove Cost but not functioning
Question: I did remove the cost column and saved the layout. When Inquiry again, the cost column still showing. How to remove the Cost Column? Answer: 1) Click on More Options. 2) Under Other options, uncheck “Show Cost”, and click on OK. --Source ...
A1.21 : Stock: Button ‘Add New’ in Stock Item Inquiry disappeared when upgraded to newer revision
Question: After upgraded to the newer revision of AutoCount 2.0, I realized that the <<Add New>> button in Item Code search bar disappeared. Why? Before upgraded After upgraded Answer : The developer has removed Add New item function in Stock Item ...
A1.20 : Stock: Balance Qty vs On Hand Qty vs Available Qty vs Forecast Qty
Question : What is Balance Qty, On Hand Qty, Available Qty, Forecast Qty, in Available Stock Status? Answer : Balance Qty : quantity of stock according to book records On Hand Qty : Balance Qty + Outstanding Consignment Qty Available Qty : On Hand ...
A1.19 : Stock: Set Stock Item Level by different location
Question : I have multiple stock locations. I need to maintain stock level for reorder advice report to show by location. How can I do it? Answer : In version 2.0.11.124 or later, there is a function called “Item Level by Location Maintenance”. To ...
A1.18 : Stock: Can I change the multi pricing name?
Question : Can I change the multi pricing name to Basic, Gold, Platinum? Answer : Yes. Go to Tools > Options > Stock > General Stock Setting 2, edit the name under Multi Pricing Naming and click on OK. Now the name has changed. --Source from ...
A1.17 : AR: Where to set default Multi Pricing for Debtor
Question : I’ve maintain Multi Price at Stock Item Maintenance. Where can I set default Multi Pricing for each Debtor? Answer : 1) Go to AR > Debtor Maintenance, edit the Debtor and go to Others Tab. You may assign the Multi Pricing and click on ...
A1.16 : GL: How to open Payment Voucher’s templates
Question : In AutoCount Accounting 2.0, I have save the template for receipt voucher (111) and payment voucher (222), but when I open the Manage Template, it shows only templates of receipt voucher. How to open the Payment voucher’s templates? Answer ...
A1.1 : AR: How can I contra the debtor and creditor that are in different currencies
Question : System does not allow to contra the records of debtor and creditor that are in different currencies at ARAP Contra. What should I do if I wish to contra Debtor (USD) USD1000 with Creditor (MYR) MYR 4500? Version : 1.8 / 1.9 / 2.0 Answer : ...
A1.4 : Backup error - File is not a valid archive. I/O error occur
Question: During backup process, error message prompted: 'File is not valid Archie. I/O error occur' ? Version: 1.8 / 1.9 / 2.0 Possible Reason: Most probably you have installed WinRAR version 5.50 at your pc. WinRAR version 5.5 has compatibility ...
A1.5 : SST: How to change GST column caption to Tax
Question : Is it possible to change all the ‘GST’ column caption to 'Tax’? Version : 1.8 / 1.9 / 2.0 Answer : Yes. 1) Go to Tools > Options 2) Go to General > Tax, at ‘Rename Tax to’, change it from GST to TAX or SST as you wish, and click on OK. 3) ...
A1.6 : You are not allowed to edit documents from other source.
Question: When I try to edit AR invoice, error message prompted: "You are not allowed to edit documents from other source"? Version: 1.8 / 1.9 / 2.0 Possible Reason: By default, all A/R and A/P entries posted from other sources (usually means Sales ...
A1.7 : Purchase: Decimal setting for qty & unit price in purchase invoice
Question: Can I adjust the decimal places of Quantity and Cost in Purchase Invoice? As for now I only can key in 2 decimal points for Unit Price but not for Quantity. Version: 1.8 / 1.9 / 2.0 Answer: Yes. System provides a flexibility for you to ...
A1.8 : ARCN didn’t specify project no., but project no. appears in ledger report?
Question: Why I created an A/R Credit Note without any project, but in Ledger report still show out with project number? Version: 1.8 / 1.9 / 2.0 Possible Reason: In A/R and A/P Credit Note, AutoCount will post the entry according to Project and ...
A1.9 : Unable to select deposit account in New A/R Deposit
Question: Why Can't I select deposit account from the drop-down list in New A/R Deposit? Version: 1.8 / 1.9 / 2.0 Possible Reason: You have not maintained special account of Deposit. That’s why there is nothing to be selected in New A/R Deposit ...
A1.11 : Stock Value Maintenance – Do not Translate
Question: I have created special account for stock account, but why my G/L > Stock value maintenance still show “Do not translate” at open stock, close stock, and balance stock. Version: 1.8 / 1.9 / 2.0 Possible Reason: Stock link is broken. Open ...
A1.12 : Why I couldn't delete Item Code
Question: Item code cannot be deleted. Error message prompted: "The value of column ItemCode and UOM in table Purchase Invoice detail does not exist in its master file" Version: 1.8 / 1.9 / 2.0 Possible Reason: The stock item was used in some ...
A1.13 : AR: Debtor Statement - Send batch mail
Question: How to send batch mail of Debtor Statement to multiple debtors simultaneously? Version: 1.8 / 1.9 / 2.0 Answer: AutoCount do have batch mail function for Debtor Statement Report. You may look for Batch Mail button in Debtor Statement ...
A1.14 : ARAP Contra
Question: When I try to save a new ARAP Contra, an error message prompted "TempAccNo is empty". What does it mean? What should I do? Version: 1.8 / 1.9 / 2.0 Possible Reason: The default setting of "AR & AP Contra Temporary Account" has not been ...
A1.15 : What should I do if my company name is changed
Question : My company name is changed and what should I do for the changes of company name in AutoCount Accounting. Version : 1.8 / 1.9 Answer : To change your company name, you will need to provide the request license file (.RAL file) along with ...