A3.19 : Subscription : How Existing Yearly Package User Make Payment If Subscription Expired?
Question : How Existing Yearly Package User Make Payment If Subscription Expired?
Answer :
If your subscription end date is coming soon / expired, kindly click renew button as below image.
You will receive email notification about subscription end in below time:
• 7 days before subscription end date
• 3 days before subscription end date
• on Subscription end date
• 3 days after subscription end date
After click renew button, system will be pop out below screen for your selection.
• Plan Selection: system will redirect to the purchase order screen to let you to make changes on headcounts or payment frequency before going to payment screen.
• Purchase Current Plan & Proceed to Payment: no changes on purchase plan, you can direct to make payment.
--Source from AutoCount Wiki --