Question: When I update the latest dongle license onto USB (dongle) key, error message prompted “Authentication failed because the remote party has closed the transport stream”.
Possible Reason (1):
You did not use the latest USB Key Utility.
Solution (1):
Please get the latest USB Key Utility tools and you should be able to update to latest license.
Possible Reason (2):
It is blocked by Antivirus or network to access our license website.
Solution (2):
Unblock from antivirus and network.
Please make sure to allow access to this website https://apilicense.autocountsoft.com for AutoCount license to update.
Please make sure when access this website:
https://apilicense.autocountsoft.com/api/license/get
you will get this message: API Is Running