Question: Why there is an error ‘The remote certificate is invalid according to the validation proccedure.’ when I try to ‘Get Online’ at AutoCount Server license setting?

Possible Reason:

The server computer unable to detect SSL certificate which might be due to Antivirus or network blocked, or computer date and time is not updated.

Solution:

1) Make sure your computer date and time is updated because SSL certificate are tied to a fixed period. You may set time automatically and synchronize your clock from Date & Time setting.

2) Unblock from antivirus and network.
Please make sure to give access to this website https://apilicense.autocountsoft.com for AutoCount license to update.
Please make sure when access this website https://apilicense.autocountsoft.com/api/license/get and you will get below message: API Is Running

3) Make sure your certificate is valid.
Click on view site information button and click on Connection is secure.

Click on Certificate is valid, and make sure your certificate is valid.

Then you should be able to get online and update the license.

By: Ju Lee 220311, Lay Swan 220328, P220330

Possible Reason (2):

The server computer unable to update Trusted Root Certificates automatically in Windows.

Solution (2):

Update Trusted Root Certificates.
You may download the package installer from the link below according to your Windows Version.

https://support.microsoft.com/en-us/topic/support-for-urgent-trusted-root-updates-for-windows-root-certificate-program-in-windows-a4ac4d6c-7c62-3b6e-dfd2-377982bf3ea5

Run the installer and click Yes to start the installation. After successful installation, restart your computer.

For other Window version, you may try to Disable Turn off Automatic Root Certificates Update from Local Group Policy Editor.

Type Run at Window Search and click on it.

Type gpedit.msc and click OK to open the Local Group Policy Editor.

Go to Local Computer Policy > Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication settings, double click to open Turn Off Automatic Root Certificates Update, select Disable and click on Apply and OK.

If you cannot find the gpedit.msc in Window 10 / Window 11, you need to manual install it.

1) Create a gpedit_enabler.bat file
Copy and paste the following content into Notepad and save as All Files type and name the file name as gpedit_enabler.bat

2) Right click and run as Administrator and it may take some time to process.

3) After completed, press any key to close the command prompt.

4) Restart computer and then you should be able to open Local Group Policy Editor.

--Source from AutoCount Wiki --